We always appreciate feedback from our jobs, this helps us to make any changes necessary and good remarks from our clients are always well received by our teams. Good or bad we want to hear from our clients so we can make sure we are getting it right everytime.
Our pledge to the customer..
To provide competent and professional staff , ensure a high standard of health and safety, to provide you with polite and courteous staff., communicate regularly and ensure prompt attendance (extracted from our Customer Care Policy) should you require a full copy, we can email this to you.
Where possible at the end of a contract we will send a Customer Appraisal form this outlines 8 basic questions on a rating of 1 to 10, 10 being the best. Here we show the results of our averages from 2008 - 2010.
Should you have not received an Appraisal for completion after a contract, please let us know and we can forward one via email or post. ( 2 Questions were added in 2011 regards Environment Issues)
We do not pass information on to third parties, unless we have your permission ie giving out contact details to a sub contractor. You are entitled to see a copy of your data, To request that it is amended or deleted from our information and marketing systems, we may ask for your permission for the taking of and use of photographs only. No other data will be used. This forms part of our Customer Care Policy.
Site photos may appear on our website or occasionally on marketing literature, no other details will appear with regards to names and contact details. Photos help our future clients to understand what we are capable of doing.
We appreciate that some projects have deadlines and budgets. Key to these issues are good communication and planning, and working closely with the client. Please remember however that when certain made to measure or non stock items are required for a project this may cause delays. We are always happy to suggest alternatives that may also save you money, but still remain high in quality.
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Should you have any problems with defective works we will be happy to attend to these immediately. Should we however find that any defects have been caused due to client misuse you may be charged.
‘I have to say that they have done a superb and thorough job. The two gentleman that came were very polite and made sure all the relevant safety signs were in place and made sure the work was carried out with the minimum disruption to staff and visitors’
If you find that at any time during the contract you are not happy with any aspect of the works please speak directly to either the Site Contact or Mike Schooling as soon as possible, so that if remedial works are required these can be carried out whilst our employees are on site.
If you are unhappy with the conduct of any employee of our Company, working on the contract please contact Mike Schooling or Emma Favas in the first instance on 01626 778225.
This forms part of our Customer Care Policy.
We currently have a system of processes in place which form our Quality Management System, we hope to eventually have our system assessed for a QMS Accreditation such as ISO: 9001 or Charter Mark. Our system charts from our clients first contact, through to estimating, pre contract, project management, snagging, completion and after sales care.
‘ Very professional and punctual’
The head teacher reports your work as ‘all great’ and I cannot fault your efforts – look forward to working with you again in the near future
The level of service and flexibility were essential to the completion of the works to date. Ben on site has been key to the success of the works to date and a useful point of contact
‘ I was very satisfied with everything and all the lads were very kind & helpful. I’m sure they hoovered in places I hadn’t been a while as it entailed moving furniture, thank you all very much’.
SCHOOLING
Building Contractor Ltd
Teignmouth Devon UK
Customer Service
'Quality Workmanship by a Qualified Workforce'
Serving Domestic, Commerical and Public Sector Clients
Tel : 01626 778225
‘A good job done, by a good team - Thankyou
'Employees very friendly and approachable'
I have already recommended your firm to others needing a competent local builder
‘Exceptional Company & workforce which we would not hesitate to recommend.
Excellent job done to an excellent standard. Will use again.
With critical completion dates, Schooling Builders conducted themselves well & brought the contract in on time.
The householder commented the site staff were very approachable and he was very pleased with the work.
We want to ensure that all of our teams work well together, and that everyone provides the same level of good Customer Service. In order to help us monitor this, we ask our Managers to provide feedback on our SubContractors, this is then passed onto them. We are also introducing Sub Contractors Feedback, so our Subcontractors can rate us on how we performed.